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Citi® IdentityMonitor® 

Help protect what's yours with credit monitoring, reports, alerts and toll-free access to fraud and credit education specialists. Get details

Use Credit Wisely

Get the tools you need to manage your credit, gain financial control and protect yourself financially. Learn More

Technical Support

1-800-347-4934

Customer Service

1-800-950-5114

Internet Security Specialists

1-888-285-9696 Suspicious email or text messages? Report them to spoof@citicorp.com

Citi® Identity Theft Solutions1

Identity theft happens when someone uses your personal information, such as your name, address, date of birth and Social Security number to commit fraud or other crimes. Identity thieves use this information to open credit card accounts, change your current information on your accounts to theirs, add themselves to your accounts and have cards sent to them, obtain loans, drain bank accounts and more.

Some consumers victimized by Identity Theft spend hundred’s of dollars and many days repairing their good name and credit. Some victims may lose out on job opportunities, or be denied loans. That's why we created Citi® Identity Theft Solutions to help you resolve the matter and get your life back on track.

What will Citi Identity Theft Solutions assist me with?

Citi Identity Theft Solutions will:

  • Help you identify any other compromised accounts.
  • Educate and assist you in taking steps necessary to resolve the issue.
  • Work with you and the three major credit reporting agencies to place fraud alerts on your credit bureau reports.
  • Assist you in contacting other creditors that have fraudulent accounts.
  • Advise you on how to file police reports.
  • Mail a packet of necessary information to assist you in resolving the theft.
  • Monitor your credit bureau until your case is closed.
  • Support and follow up with you to the close of your case.
  • Assist you with our Identity Theft Tool Kit, which will help you take the proper steps to get your good name and good credit back. You need Adobe Acrobat Reader to open these files. If you don’t have it installed on your computer, get a free download.

    Security Affidavit – review this before you contact us
    Identity Theft Worksheet – keep track of your reporting efforts
    Identity Theft: What You Need to Know

The Lost Wallet® Service

If your Citi card is lost or stolen, call us at 1-800-950-5114. We'll issue a new card at no cost. We'll also provide you with emergency cash and information to help you replace important documents.

Emergency Card replacement outside the continental U.S. may take a minimum of 48 hours. There may be a service fee associated with a request for 24 hour card replacement.

Internet Security Specialists

Citi Cards Internet Security Specialists are reachable via email and by phone to address your questions about email and online security. Should you have concerns, call 1-888-285-9696 or forward any suspicious or phishing email to spoof@citicorp.com. Our ISS team:  

  • Identifies if an email or website is legitimate
  • Investigates the risk of new phishing attempts within 48 hours of notification
  • Shares information about known fraudulent sites or email servers
  • Helps consumers identify if their PC is at risk for vulnerabilities
  • Assists customers with claims of virus infection as a result of a Citi Website or email
  • Identifies new Internet scams and notifies the proper authorities
  • Quickly clear any fraudulent charges on your account.
  • Set up a new Citi card for you with the appropriate credit line you need to get through this challenging time.

Check Out These Other Great Benefits from Citi:

Paperless Statements

Receive monthly statements online only and get instant access to your last 6 statements. Less paper in the mail means less chance of your sensitive information ending up in the wrong hands. Just register or sign on to Account Online to start receiving Paperless Statements.

Fraud Early Warning

We understand how important security is when it comes to your credit card. That's why we've established Fraud Early Warning. If we notice any unusual activity on your account, we'll contact you to verify the charges. If you believe your account may have been used fraudulently, please call us at 1-800-950-5114.

Virtual Account Numbers1

With this service for Citi cardmembers, you never have to give out your real credit card number online. View the Virtual Account Numbers animation to learn more.

With one click, you can generate a random credit card number and make it virtually impossible for anyone to steal your account number while shopping online. Then, you enter this number into the merchant's form and complete your purchase without revealing your real card number. View cards with this feature.

It's safe and easy. Register or sign on for Account Online to get Virtual Account Numbers.

Note: Virtual Account Numbers cannot be used for purchases that require you to show your credit card at time of pick-up (e.g., movie tickets, etc.), because the account numbers will not match.

 

Citi® Photocard2

Citi® Photocard offers added security and a great form of photo identification by putting your picture and signature on the front of your Citi card. Now that's something to smile about. Simply call the telephone number on the back of your card for details.

 

Retail Purchase Protection

Retail Purchase Protection protects most items purchased with your Citi card against theft or accidental damage up to 90 days from the date of purchase. View cards with this feature. 

Extended Warranty

Extended Warranty coverage may provide extension of up to one additional year on manufacturers' U.S. warranties of one year or less with most purchases on your card. View cards with this feature.

New Card Activation

Sometimes we'll send you a new card with a blocked account to prevent anyone from intercepting the card in the mail and using it. If you find your new Citi card is blocked, simply call the number on the sticker on the card to activate it. Calling from your home phone will help make the card activation process quick and easy.

1The features, benefits and services listed on this page are not available for all cards. To view the list for an individual card, please visit the Credit Cards portion of our website and choose the card you are interested in.

2Citi® Photocard is not available on AT&T Universal Savings and Rewards Card, AT&T Universal Savings Platinum Card, AT&T Universal Business Rewards Card, Citi CashReturns® Card, Citi Chairman® American Express® Card, Hilton HHonors® Visa® Signature Card, CitiBusiness® Card, Citi® mtvU™ Platinum Select® Visa® Card for College Students, ExxonMobil Personal Card, Sears Card®, Staples Business Credit Account --Revolving, The Home Depot® Consumer Credit Card, or Shell Card.

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