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Technical Support

1-800-347-4934

Customer Service

1-800-950-5114

Internet Security Specialists

1-888-285-9696 Suspicious email or text messages? Report them to spoof@citicorp.com

Customer Service Questions

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How can I call Customer Service about my account?

You'll find a list of card-specific phone numbers under the Help & Contact Us menu. The Customer Service number is also printed on the back of your card.

Where can I find the mailing address for my credit card payment?

Under the Help & Contact Us menu and on your paper or online statement. You can also find it under the Make a Payment menu in Account Online.

How can I update my email address and preferences?

You can update your email address on record, or choose what types of email you'd like to receive from us through your Email Profile.

How can I access my credit card account online?

First, register for Account Online to get a User ID and Password. Then sign on using your new login information.

Who do I contact to get help using this website?

To speak with Online Technical Assistance, call 1-800-347-4934. For other questions, refer to the Help & Contact Us menu.

How can I contact Customer Service about my credit card account from outside the United States?

Call us collect at 1-605-335-2222.

What options are available for paying my bill?

Payments are accepted by mail, overnight delivery, or through free online payments in Account Online. Other fee-based options include paying by phone and Western Union Quick Collect®.

Do you offer customer service assistance for the deaf and/or hearing impaired?

Yes, our TDD/TTY phone number is 1-800-325-2865.

What is the ThankYou® Network?

It's a free rewards program where you get points for using a participating Citi® credit card, banking at Citibank® with an enrolled checking account, and making qualified travel bookings on Expedia.

Where can I learn about the benefits of a card I already have?

You can find out more about your specific card at Citicards.com by selecting the name from a menu entitled "I know the card I want."

Where can I get information about available online services for my card?

Select the Benefits & Services menu, where you'll find topics such as About Account Online, Built-in Benefits, Rewards Programs, and much more.

Where can I get information about other Citibank® products and services?

Go to the citi.com website.

Where is Citigroup® headquartered? 

New York, New York. Citibank (South Dakota), N.A. issues Citi® credit cards and is the largest national issuer.

How can I learn more about Account Online?

Take the Tour to find out more about what's available.

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