Security Word Guidelines

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When you apply for a card, you are asked to provide a word that corresponds to a hint such as "Best Friend's Last Name". This will be your Security Word and will be used to ensure proper identification when you call us, register for online services, or transfer balances.

You may use any of the suggested hints provided in this application or create one of your own.

DOs

  • Do: Review the Citibank Vulgar Language Policy
  • Do: Make your Security Word different from the User ID and Password you will provide to access your account online.
  • Do: Use letters or numbers, 1 to 10 characters in length.
DON'Ts
  • Don't: Use spaces or special characters such as "  =  :  ;  <  > ( ) .
  • Don't: Share your information with anyone–ever.
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