Every time I try to submit my application, I keep getting returned to the same page, and there's no error message telling me what's wrong. What should I do? If you are using Microsoft® Internet Explorer 6.0 as your browser, please complete the following to correct this issue: 1. Select the Tools menu and then Internet Options.
2. Select the Advanced tab and scroll down to the Security section.
3. Check SSL 2.0, SSL 3.0, & TLS 1.0. If the problem persists, you may need to download a software update from Microsoft®.
Is it safe to apply online?
Yes. We use encryption technology known as Secure Sockets Layer ("SSL") for secure transmission. When your data is transmitted over the Internet, it is encrypted when it is sent and then decrypted when it is received. All our online application information is kept on a secure server and protected by a firewall.
Do I have to be a resident of the United States to be approved online for credit? Yes.
Why should I give you my email?
If you provide your email address, we can use it to contact you about your account. We can also let you know about useful products and services that we provide. Be sure that your personal information is kept in strict confidence and you can opt out of any unwanted emails at any time.
What format should my email be? Enter your email address in the format, firstname.lastname@example.org.
Why can't I use a Post Office Box? Federal law requires us to obtain, verify, and record information that identifies each person who opens an account, in order to help the government fight the funding of terrorism and money laundering activities. Therefore a street address is required for identification purposes.
Why do you need my Social Security Number? This information is required to check your credit history with a national credit bureau and is strictly confidential.
Will I be notified by email if my application is approved?
No. Applications for some of our products offer an instant response. If we are not able to provide you with an instant response, then we will notify you by U.S. mail within 30 days regarding your application status.
How long will it take to receive my card? Once your application is approved, you will receive your card within 14 days.
I'm in the U.S. military overseas. How can I apply for credit?
Simply provide your permanent home address in the U.S. or use the U.S. address of a family member.
Why do I need a Security Word? Select a question and answer to use when calling Citi about your account This ensures that we are speaking directly to you and not someone else.
What format should my Security Word be?
Your security word must consist of letters or numbers and should be no more than ten characters.
The Security Word you choose here will be used to ensure proper identification when you call us, register for online services, or transfer balances. To help prevent unauthorized access to your account, do not share your Security Word with anyone.
What is an Authorized Officer? An Authorized Officer is a member of a business entity who has been formally empowered by that entity to conduct business on its behalf, and enter into borrowing arrangements with financial institutions. Examples of officers who are often formally granted this authority include: General Manager, General Partner, Owner, President/Chairperson, Treasurer, Vice President. Both the Authorized Officer and the Business shall be liable individually and jointly for all charges and balances on the account.
What is a Tax Identification Number or TIN?
The Internal Revenue Service (IRS) provides your business Taxpayer Identification Number (TIN), also known as Employer Identification Number (EIN), in the following formats:
• 9 numbers
• 9 numbers + 1 letter
• 9 numbers + 1 letter + 2 numbers